The organization FACUA-Consumidores en Acción considers that Live Nation, the promoter of the farewell tour of the band Extremoduro , makes it difficult to reimburse concert tickets after the event is definitively canceled and establishes possible abusive clauses.
The complaints received by this entity have been presented to the consumer protection authorities of the Community of Madrid, Valencian Community, Murcia, Galicia, Andalusia, Catalonia, Extremadura and the Basque Country, as these were the communities in which the tour was to be carried out. , FACUA sources have informed.
The show was originally scheduled to take place in the spring and summer of 2020 , but was postponed, due to the Covid-19 pandemic, without confirmation of the new dates.
Robe Iniesta, during the presentation of the Extremoduro tour now canceled.
Live Nation, according to FACUA, has issued a statement in which it announces that, “after having tried to postpone it until the last moment, it regrets to communicate the definitive impossibility” of holding the aforementioned concerts, “as a consequence of the refusal of Robe Iniesta and its artistic representative to carry it out in the future. “
In said statement, and according to the aforementioned sources, the promoter has informed those who have tickets that to request a refund of the amount of the tickets they must follow “the instructions in the email that you will receive -addressing buyers- very soon from the sales channel where you bought them. “
Live Nation imposes on users September 30 as a deadline to request a refund of the amount
In addition, it imposes on users September 30 as a deadline to request the refund of the amount .
In this sense, FACUA warns that establishing an excessively short period could be considered “an abusive practice in the contracting conditions” , since it involves “serious damage to consumers who, if they do not request a refund in time, would lose the right to obtain reimbursement for a service that has not been provided. “
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In addition, FACUA warns that it is “equally damaging” for users that Live Nation imposes a single way to request reimbursement by forcing it to be done “following the instructions” in an email “that ensures that it will send those affected.”
“This could cause consumers to be unable to request a refund – also taking into account the short deadline given by the company – for not having knowledge of this email in time,” they explained.
FACUA maintains that Live Nation itself contradicts itself when indicating the reimbursement procedure,
In this sense, the association emphasizes that an e-mail is not a means that allows credible proof that the recipient has had effective knowledge of its reading , or even that it has been received sufficiently in advance.
On the other hand, FACUA maintains that Live Nation itself contradicts itself when indicating the refund procedure, since in a message through social networks it announced that if the owner of the tickets were finally canceled “they would not have to do anything” and the return would be automatic to the same payment method used in the purchase.
“If we announce new dates and you cannot go, then you will have to contact the point of sale where you bought the tickets and request a refund,” according to the promoter.